Privacy policy
Last updated: September 2026. Reviewable draft policy for Ear Wax Studio.
1. About us
This privacy policy explains how EWS HEALTH SERVICES PTY LTD (trading as Ear Wax Studio, ABN 57 702 807 494, ACN 702 807 494) handles personal information collected through our website at https://earwaxstudio.com.au.
2. Information we collect online
When you submit a home-visit request or contact enquiry, we collect your name, email address, phone number, visit address, suburb and any practical access notes you share with us.
We do not collect sensitive clinical history, credit card numbers or financial details through general website forms. Detailed clinical notes and consent are documented during your appointment in our secure clinical records system.
3. How we use your information
We use your contact and address details solely to:
- Verify that your location falls within our Sunshine Coast service area.
- Contact you to coordinate and arrange home-visit appointments.
- Provide appointment notifications and service updates.
- Respond to facility coordinator and carer enquiries.
4. Protecting your information
We take appropriate steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure. We do not sell or share patient contact details with third-party advertising networks.
5. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us at hello@earwaxstudio.com.au.